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Terms & Conditions of Sales

BOOKING AND CANCELLATION CONDITIONS

🔎 Summary (short version)

  • Deposit: 10% upon booking (secure payment Stripe – 3D Secure or ANCV holiday vouchers).
  • A personalized contract will be sent after payment.
  • Balance due: 30 days before arrival.
  • Free cancellation : depending on season and duration (see section 2).
  • Exclusive direct booking benefits:
    ✅ Relocation clause (see section 3)
    ✅ Priority check-in (optional and subject to availability ):
    - Early arrival: 2:00 PM instead of 5:00 PM → €40
    - Late departure: 1:00 PM instead of 10:00 AM → €40
  • Included: end-of-stay cleaning, sheets, towels (excluding pool), household linen.
  • Large pool/spa towel : €7 / towel
    To travel lighter and enjoy optimal comfort (Link here)
  • No smoking – No pets allowed (exception possible with Kristalin)
  • Tourist tax to be added: €2.50 / adult / night


1. Reservation

The reservation becomes final upon receipt of a 10% deposit , payable:

  • by credit card via Stripe (3D Secure) — instant confirmation, confidential data protected;
  • Balance due 30 days before arrival , via Stripe or bank transfer.

Payment is possible by Chèques-Vacances (Classic or Connect) . In case of cancellation: no refund is possible; a voucher valid for one year will be issued. Payment of the deposit constitutes acceptance of these conditions.

Tourist tax to be added: €2.50 / adult / night.
In return, you will receive upon arrival a guest card giving free access to the Mont-Blanc Express (Servoz → Chamonix → Vallorcine).

A personalized booking contract is sent to you after payment of the deposit, updated after validation of taxes, and then again after receipt of the balance.
A detailed invoice is available upon request.


2. Cancellation by the traveler*

👉 Standard stays (up to 21 nights)

- Stays < 8 nights

  • High season (December 15 → April 15 • June 15 → September 15)
    → Free cancellation up to 30 days before arrival.
  • Other periods
    → Free cancellation up to 15 days before arrival.

- Stays of 8 nights or more

→ Free cancellation up to 30 days before arrival.

After these deadlines — or in case of no-show — the amounts paid remain due.
Any shortened stay is due in full.
All cancellations must be made in writing (email) .

👉 Long stays (> 21 nights)

Specific conditions apply upon request.

*Payment by Holiday Vouchers (Classic or Connect) : in case of cancellation (free period) no refund is possible, a voucher valid for one year will be issued.

3. Relocation clause - an exclusive benefit of direct bookings 🤝

Because we prioritize direct relationships and trust, we apply a fair relocation clause , which is non-existent on online platforms.

In case of late cancellation (after the free cancellation period):

  • If the accommodation is re-let for the same period and under the same conditions ,
    → reimbursement of the sums paid, less any possible price difference .

The refund is made by bank transfer within a maximum of 7 days after the initial date of the stay.


4. Special offers: non-cancellable / non-refundable

Some offers may be available inNon-cancellable and non-refundable rate. These include:

  • full payment at the time of booking;
  • No refund in case of cancellation, modification or no-show;
  • non-application of the relocation clause.


5. Cancellation by the owner

In the event of an exceptional circumstance (force majeure, disaster, major breakdown), the owner undertakes to:

  • to inform you immediately,
  • reimburse all sums received,
  • to propose, if possible, an equivalent relocation solution.


6. Provision of accommodation

  • Arrival: from 5 p.m.
  • Departure: until 10 a.m.

Priority check-in — Direct bookings benefit from priority preparation of the accommodation as well as exclusive flexibility options:
– Early check-in: 2:00 pm instead of 5:00 pm — €40
– Late check-out: 1:00 pm instead of 10:00 am — €40
Available only for direct bookings, upon request and subject to availability.


7. Cleaning, bed linen and towels

End-of-stay cleaning is included, as well as bed linen , towels , and household linen (pool towels not provided). The accommodation must be left in a reasonable condition: dishes washed and put away, trash emptied, rooms tidy. Optional: large pool/spa towel : €7 per towel, to travel lighter and enjoy optimal comfort (Link here)


8. Non-smoking accommodation

The accommodation is strictly non-smoking.
An ashtray is available on the terrace.


9. Animals

Pets are not allowed.
An exception may be made for the Kristalin duplex (on request with a supplement of €40).


🔐 Transparency & security

The owner can be contacted via their verified LinkedIn profile here ✅
Connection possible upon request for a secure exchange.