Terms & Conditions of Sales
🏡BOOKING AND CANCELLATION CONDITIONS
🔎 Summary (short version)
- Deposit: 10% upon booking (secure payment Stripe – 3D Secure).
- A personalized contract will be sent after payment.
- Balance due: 30 days before arrival.
- Free cancellation : depending on season and duration (see section 2).
- Exclusive benefits of direct booking:
✅ Relocation clause (see section 3)
✅ Priority check-in from 3pm subject to provider availability - Included: End-of-stay cleaning, sheets, towels (excluding pool), household linen.
- No smoking – No pets allowed
- Tourist tax to be added: €2.50 / adult / night
1. Reservation
The reservation becomes final upon receipt of 10% deposit , payable as follows:
- by credit card via Stripe (3D Secure) — instant confirmation, confidential data protected;
- Balance due 30 days before arrival , via Stripe or bank transfer.
Payment of the deposit constitutes acceptance of these conditions.
Tourist tax to be added: €2.50 / adult / night.
In return, you will receive upon arrival a guest card giving free access to the Mont-Blanc Express (Servoz → Chamonix → Vallorcine).
A personalized reservation contract is sent to you after payment of the deposit, updated after validation of taxes, and then again after receipt of the balance.
A detailed invoice is available upon request.
2. Cancellation by the traveler
👉 Standard stays (up to 21 nights)
- Stays < 8 nights
- High season (Christmas/New Year → end of March • July 1st → August 31st)
→ Free cancellation up to 30 days before arrival. - Other periods
→ Free cancellation up to 15 days before arrival.
- Stays of 8 nights or more
→ Free cancellation up to 30 days before arrival.
After these deadlines — or in case of non-appearance — the amounts paid remain with us.
Any shortened stay is payable in full.
All cancellations must be made in writing (email) .
👉 Long stays (> 21 nights)
Specific conditions apply upon request.
3. Relocation clause - an exclusive benefit of direct bookings 🤝
Because we prioritize direct relationships and trust, we apply a fair relocation clause , which is not found on online platforms.
In case of late cancellation (after the free cancellation period):
- If the accommodation is re-let for the same period and under the same conditions ,
→ refund of sums paid, less any possible price difference .
The refund is made by bank transfer within a maximum of 7 days after the initial date of the stay.
4. Special offers: non-cancellable / non-refundable
Some offers may be offered at a non-cancellable and non-refundable price .
They involve:
- full payment at the time of booking;
- No refund in case of cancellation, modification or no-show;
- non-application of the relocation clause.
5. Cancellation by the owner
In the event of an exceptional circumstance (force majeure, disaster, major breakdown), the owner undertakes to:
- to inform you immediately,
- reimburse all sums received,
- to propose, if possible, an equivalent relocation solution.
6. Provision of accommodation
- Arrival: from 5 p.m.
- Departure: until 10 a.m.
Direct booking advantage: priority check-in from 3pmsubject to availability of the service provider.
Any arrival or departure outside of opening hours requires prior agreement.
7. Cleaning, bed linen and towels
End-of-stay cleaning is included, as well as sheets , towels and household linen (pool towels not provided).
The accommodation must be left in a reasonable condition: Dishes clean and put away, bins emptied, rooms tidy.
8. Non-smoking accommodation
The accommodation is strictly non-smoking.
An ashtray is available on the terrace.
9. Animals
For hygiene reasons, animals are not allowed.
🔐 Transparency & security
The owner can be contacted via their verified LinkedIn profile here ✅
Connection possible upon request for secure exchange.