FAQ Chez Charles Vallorcine

1. How to book and guarantee the best price?
2. What payment methods are accepted?
3. What are the arrival and departure times?
4. Are the apartments suitable for families or groups?
5. Do the apartments have a terrace? Is the view unobstructed?
6. Swimming pool and relaxation area? Is there a charge? What are the opening hours?
7. How to access the slopes and transport?
8. Is parking available on site? Does the car park have an electric charging station?
9. Are the apartments equipped with a kitchen and linens?
10. What coffee machines do you have?
11. What is your Wi-Fi speed? Is the apartment equipped with a dedicated workspace?
12. What consumables do you provide in the apartment?
13. Are the apartments equipped with a hairdryer?
14. Are the apartments equipped with a washing machine or dryer?
15. Do you offer any additional services?
16. What to do in Vallorcine and the Chamonix valley?
17. Can I offer a stay as a gift?
18. What are the cancellation conditions?

🔗 Discover our three accommodations here
 

1. How to book and guarantee the best price?

You can book directly on our website to take advantage of the best guaranteed rate and exclusive benefits: immediate confirmation, secure payment and flexibility on your dates.

2. What payment methods are accepted?

We accept major bank cards: Visa, Mastercard, American Express, payments via Stripe for added security (3D Secure), bank transfers.

3.What are the arrival and departure times?

• Arrival: from 5pm
• Departure: until 10am
  We can sometimes adjust our availability upon request. Apartments booked directly are given priority. You will be notified as soon as your apartment is ready.

4. Are the apartments suitable for families or groups?

Yes, our 4-star apartments are spacious and comfortable, with a minimum of 2 bedrooms, perfect for families or groups of up to 5 people (5th bed: convertible armchair suitable for a child or teenager: Le Tourmalin or Le Kristallin). Baby cot and high chairs are available free of charge upon request. Convertible beds are available upon request (single beds to a double bed with a mattress topper).

5. Do the apartments have a terrace? Is the view unobstructed?

Yes, our 4-star apartments have terraces between 15 and 20 m2, with beautiful unobstructed views of the mountains and no overlooking neighbors. All terraces are equipped with furniture: tables, chairs and sun loungers.

6. Swimming pool and relaxation area? Is there a charge? What are the opening hours?

Yes! Enjoy our heated indoor pool, jacuzzi, sauna, and hammam for a moment of absolute relaxation after your days in the mountains (all services included at no extra charge). Open year-round (closed in November) from 10:00 AM to 8:00 PM Sunday through Friday and from 12:00 PM to 8:00 PM on Saturdays. During the off-season, depending on occupancy, the opening hours of the sauna and hammam may be adjusted.

7. How to access the slopes and transport?

Our apartments are 50 meters from the gondola lift to the ski slopes. Vallorcine train station is also just 100 meters away, making it convenient for a car-free stay. In exchange for the tourist tax, you'll receive a guest card that allows you free train travel throughout the Chamonix Valley.

8. Is parking available on site? Does the car park have an electric charging station?

Yes, parking is available for our guests, but we encourage the use of public transport for a more eco-friendly stay. A second parking space is available as an option (€25 per stay). Electric vehicle charging stations are available 5 minutes from the residence in the hamlet of Le Buet in Vallorcine (public parking).

9. Are the apartments equipped with a kitchen and linens?

All our apartments are fully equipped : modern kitchen, crockery, dishwasher, linens provided, towels and sheets included. Pool towels not included.

10. What coffee machines do you have?

You have two types of coffee makers: filter coffee makers and Nespresso coffee makers (classic capsules available in supermarkets).

11. What is your Wi-Fi speed? Is the apartment equipped with a dedicated workspace?

Very high-speed Wi-Fi (fibre > 50 Mb/s). Suitable for video conferencing. The Tourmalin and Kristalin rooms are equipped with a workspace (a desk with a chair).

12. What consumables do you provide in the apartment?

Upon arrival, you will receive a welcome kit containing dishwasher tablets, a sponge, Nespresso capsules, and a welcome gift. You will also find dishwashing liquid, bin bags, soap in the bathrooms, paper towels, toilet paper, and condiments (salt, pepper, etc.).

13. Are the apartments equipped with a hairdryer?

Yes, all apartments are equipped with hair dryers.

14. Are the apartments equipped with a washing machine or dryer?

The Le Tourmalin apartment is equipped with a private washing machine and dryer. For the other apartments, there is a shared laundry room in the residence (washing machine or dryer: €6, credit cards accepted).

15. Do you offer any additional services?

Yes, upon request. Baby cot, high chair, personalized advice for hikes and local activities. Flexible bed configurations available on request (double or single beds).

16. What to do in Vallorcine and the Chamonix valley?

• Winter: skiing, snowshoeing, hiking, cross-country skiing
• Summer: hiking, trail running, paragliding, mountain biking
• Must-see discoveries: Mont Blanc, Aiguille du Midi, Mer de Glace, Brévent, Aiguilles Rouges reserve, Verticalp Emosson and local Savoyard gastronomy.
  We provide personalized guides and advice to ensure an unforgettable experience.

17. Can I offer a stay as a gift?

Yes! We offer gift cards to provide a unique experience in Vallorcine.

18. What are the cancellation conditions?

Conditions vary depending on the season and the offer. We recommend booking directly to benefit from maximum flexibility and exclusive advantages.