BOOKING AND CANCELLATION CONDITIONS
🔎 Summary (short version)
- Deposit: 10% upon booking (secure payment Stripe – 3D Secure or ANCV holiday vouchers).
- A personalized contract will be sent after payment.
- Balance due: 30 days before arrival.
- Free cancellation : depending on season and duration (see section 2).
- Exclusive direct booking benefits:
✅ Relocation clause (see section 3)
✅ Priority check-in (optional and subject to availability ):
- Early arrival: 2:00 PM instead of 5:00 PM → €40
- Late departure: 1:00 PM instead of 10:00 AM → €40 - Included: end-of-stay cleaning, sheets, towels (excluding pool), household linen.
- Large pool/spa towel : €7 / towel
To travel lighter and enjoy optimal comfort (Link here) - No smoking – No pets allowed (exception possible with Kristalin)
- Tourist tax to be added: €2.50 / adult / night
1. Reservation
The reservation becomes final upon receipt of a 10% deposit , payable:
- by credit card via Stripe (3D Secure) — instant confirmation, confidential data protected;
- Balance due 30 days before arrival , via Stripe or bank transfer.
Payment is possible by Chèques-Vacances (Classic or Connect) . In case of cancellation: no refund is possible; a voucher valid for one year will be issued. Payment of the deposit constitutes acceptance of these conditions.
Tourist tax to be added: €2.50 / adult / night.
In return, you will receive upon arrival a guest card giving free access to the Mont-Blanc Express (Servoz → Chamonix → Vallorcine).
A personalized booking contract is sent to you after payment of the deposit, updated after validation of taxes, and then again after receipt of the balance.
A detailed invoice is available upon request.
2. Cancellation by the traveler*
👉Standard stays (up to 21 nights)
- Stays < 8 nights
- High season (December 15 → April 15 • June 15 → September 15)
→ Free cancellation up to 30 days before arrival. - Other periods
→ Free cancellation up to 15 days before arrival.
- Stays of 8 nights or more
→ Free cancellation up to 30 days before arrival.
After these deadlines — or in case of no-show — the amounts paid remain due.
Any shortened stay is due in full.
All cancellations must be made in writing (email) .
👉 Long stays (> 21 nights)
Specific conditions apply upon request.
* Payment by Holiday Vouchers (Classic or Connect) : In case of cancellation (free period), no refund is possible; a credit note valid for one year will be issued.
3. Relocation clause - an exclusive benefit of direct bookings 🤝
Because we prioritize direct relationships and trust, we apply a fair relocation clause , which is non-existent on online platforms.
In case of late cancellation (after the free cancellation period):
- If the accommodation is re-let for the same period and under the same conditions ,
→ reimbursement of the sums paid, less any possible price difference .
The refund is made by bank transfer within a maximum of 7 days after the initial date of the stay.
4. Special offers: non-cancellable / non-refundable
Some offers may be non-cancellable and non-refundable . These include:
- full payment at the time of booking;
- No refund in case of cancellation, modification or no-show;
- non-application of the relocation clause.
5. Cancellation by the owner
In the event of an exceptional circumstance (force majeure, disaster, major breakdown), the owner undertakes to:
- to inform you immediately,
- reimburse all sums received,
- to propose, if possible, an equivalent relocation solution.
6. Provision of accommodation
- Arrival: from 5 p.m.
- Departure : until 10 a.m.
Priority check-in — Direct bookings benefit from priority preparation of the accommodation as well as exclusive flexibility options:
– Early check-in: 2:00 pm instead of 5:00 pm — €40
– Late check-out: 1:00 pm instead of 10:00 am — €40
Available only for direct bookings, upon request and subject to availability.
7. Cleaning, bed linen and towels
End-of-stay cleaning is included, as well as bed linen , towels , and household linen (pool towels not provided). The accommodation must be left in a reasonable condition: dishes washed and put away, trash emptied, rooms tidy. Optional: large pool/spa towel : €7 per towel , for lighter travel and optimal comfort. (Link here)
8. Non-smoking accommodation
The accommodation is strictly non-smoking.
An ashtray is available on the terrace.
9. Animals
Pets are not allowed.
An exception may be made for the Kristalin duplex (on request with a supplement of €40).
🔐 Transparency & security
The owner can be contacted via their verified LinkedIn profile here ✅
Connection possible upon request for a secure exchange.